Running a bustling doctor’s office isn’t always easy. Being a doctor means a busy life full of highs and lows. The evenings after a long day are great for sitting back and enjoying life. Unfortunately, I find that such a respite is often cut short. My business is busy and I have a full-time staff. However, they don’t work after hours, but I am often called to do so. Without the staff to answer the phones, I employ a phone answering service company to handle my after hour business.
The nature of telephone answering services is such that the package you receive can be tailored to your specific needs. For instance, you could have emergency Call answering services passed straight through but the operator to simply take down the details for all other jobs.
As with any other business, customer service is of paramount importance, sometimes the deciding factor on success or failure. Make sure, if possible, that there is a ‘live’ person taking enquiries from your clients and enquirers to your ads. If this person is not going to be you, make sure that the person you appoint possess sufficient knowledgeable to field the calls.
If you’re on the road a lot, chances are your cell-phone is often out of signal range and there is no one in your office to take a message should that all-important client call. With the Call answering service London provided by many VAs, you can divert your calls and rest assured that your client will receive the personal touch rather than dealing with an annoying automated answering device. Your messages will be passed on to you in order of importance and you won’t need to sort through lengthy messages on voicemail.
Get organized. If you attend conferences and AGMs I’ll bet you have a ton of business cards cluttering up your desk. Let your VA scan and enter them into a database for you. Future mail campaigns will be a breeze with a ready-made contact list all neatly stored on a CD.
Staff are happier. Your staff will no longer have to answer calls all the time, especially in busy periods or on a Monday when the phones won’t stop ringing. It enables them to get on with their job, rather than being distracted and constantly interrupted.
That’s right, today’s competitive answering service business knows that customers want American-quality customer service. Some Americans may buy Japanese cars or pay for delicious Indian food, but the facts show they want a fellow American to help them with their call center customer service. Give the people what they want!